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It's a big thread scroll to the bottom and then scroll backwards. I promise you it is worth it. Other countries can learn a lot about what not to do with conta
by ghuntley 7y ago
It's a big thread scroll to the bottom and then scroll backwards. I promise you it is worth it.
Other countries can learn a lot about what not to do with contact tracing by following along.
I'm publically putting more pressure on highlighting failures of leadership and that the community wants to work with the government and are offering suggestions.
a) have customer support on app stores reply to people who are having issues
b) acknowledge bug and privacy reports / engage with the community and release the source code so we can be more effective in helping.
c) start a bug bounty (unpaid suffices tbh) program
d) amount of downloads is clearly a vanity metric. leadership of the country is sprouting amount of downloads as success to reopening the country but the appstores comments are littered with failure. members of the public are catching on to it and leaving comments as such on app store reviews
e) having absolutely no customer support on social media is a bad idea
f) and finally, seriously how many days does it take to change a UI label and ship it?
https://www.google.com/amp/s/amp.9news.com.au/article/e9146501-6bbd-4509-b89a-406b2b98ed2a https://www.google.com/amp/s/amp.9news.com.au/article/e91465...
The bad UX was reported on launch day and still has not been resolved or acknowledged. It is and has caused public panic.
- jka 7y agoThanks Geoffrey - I'm based in the UK, and have been following developments around CovidSafe fairly closely, since it seems like we may be in a similar boat here soon. All of your advice is sensible, and I expect that if & when those suggestions begin echoing in politician's ears then gradually the message will get through. It'll no doubt be important for entrepreneurs and business leaders with experience of the app ecosystem to share similar feedback, especially to reach any politicans who share a closer language and culture with them than with us detail-level engineers. Keep up the good work and don't burn yourself out over it - staying fresh and clear-minded will be important to keep track of changes and respond to questions throughout. Take some good rest when there's a safe opportunity. Partly for other HN readers/contributors here - your panel discussion[1] the other day was very informative as well. Cheers! [1] - https://www.troyhunt.com/covidsafe-app-teardown-panel-discussion/ https://www.troyhunt.com/covidsafe-app-teardown-panel-discus...