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Google does actually have a paid option. Buying extra storage space for Gmail and Google Drive (Google One) is theoretically supposed to come with support, as o

by gaogao 6y ago

Google does actually have a paid option. Buying extra storage space for Gmail and Google Drive (Google One) is theoretically supposed to come with support, as one of their touted features.

scrollaway 6y ago
Aside from Google One, there is also GSuite: https://gsuite.google.com/ https://gsuite.google.com/ I pay for a personal google account there. It gives me the peace of mind everyone's talking about. And I get customer support when I need it.
- dan-robertson 6y ago
  Have you ever used that support?
  - markdown 6y ago
    I have. Multiple times, both for my personal account as well as the accounts of clients that I manage. In fact I just used support yesterday (a Sunday in Fiji, the weekend everywhere) to help migrate a client from Google to a local Google Reseller (so they could get invoiced in the local currency). My total monthly spend with Google (between myself and my clients) is relatively tiny (under $100 USD). In my experience, the support has always been stellar. Starts with chat (which I prefer), but if that isn't enough to resolve the issue, it gets escalated to a higher level and an offer for them to call me. I live in the middle of the Pacific Ocean.
    - scrollaway 6y ago
      > In fact I just used support yesterday (a Sunday in Fiji, the weekend everywhere) to help migrate a client from Google to a local Google Reseller (so they could get invoiced in the local currency). Haha, I last used it for the same reason :) What a dumb system that is… But overall I've had success with GSuite support yes. I mean, I've not often needed it, but part of it is knowing that it is there in case my account does get fucked with. Huge reassurance.
- minton 6y ago
  There are drawbacks to G Suite not being considered a personal account. For example, you can’t use a G Suite account with Google’s Nest.
  - scrollaway 6y ago
    I admittedly don't have a Nest, but I've encountered extremely few limitations in my day-to-day usage of GSuite as my sole google account. The only one I can think of from the top of my head is, asking "ok google, when is my next meeting" gives me an error about gsuite not being supported (yet).
  - bluesilver07 6y ago
    - No Google Play reviews - No Google One (can't share storage with family) - No Google Drive->Photos sync (They have completely removed this feature now) - A few other limitations I can't remember. I switched to a regular Google account now.

by gaogao 6y ago

Google does actually have a paid option. Buying extra storage space for Gmail and Google Drive (Google One) is theoretically supposed to come with support, as one of their touted features.

scrollaway 6y ago

Aside from Google One, there is also GSuite: https://gsuite.google.com/ https://gsuite.google.com/ I pay for a personal google account there. It gives me the peace of mind everyone's talking about. And I get customer support when I need it.

dan-robertson 6y ago
Have you ever used that support?
- markdown 6y ago
  I have. Multiple times, both for my personal account as well as the accounts of clients that I manage. In fact I just used support yesterday (a Sunday in Fiji, the weekend everywhere) to help migrate a client from Google to a local Google Reseller (so they could get invoiced in the local currency). My total monthly spend with Google (between myself and my clients) is relatively tiny (under $100 USD). In my experience, the support has always been stellar. Starts with chat (which I prefer), but if that isn't enough to resolve the issue, it gets escalated to a higher level and an offer for them to call me. I live in the middle of the Pacific Ocean.
  - scrollaway 6y ago
    > In fact I just used support yesterday (a Sunday in Fiji, the weekend everywhere) to help migrate a client from Google to a local Google Reseller (so they could get invoiced in the local currency). Haha, I last used it for the same reason :) What a dumb system that is… But overall I've had success with GSuite support yes. I mean, I've not often needed it, but part of it is knowing that it is there in case my account does get fucked with. Huge reassurance.
minton 6y ago
There are drawbacks to G Suite not being considered a personal account. For example, you can’t use a G Suite account with Google’s Nest.
- scrollaway 6y ago
  I admittedly don't have a Nest, but I've encountered extremely few limitations in my day-to-day usage of GSuite as my sole google account. The only one I can think of from the top of my head is, asking "ok google, when is my next meeting" gives me an error about gsuite not being supported (yet).
- bluesilver07 6y ago
  - No Google Play reviews - No Google One (can't share storage with family) - No Google Drive->Photos sync (They have completely removed this feature now) - A few other limitations I can't remember. I switched to a regular Google account now.