4 ms·

Google (or Twitter) could offer on demand customer service. To open a ticket you pay $50. If you don't need customer service, you pay nothing.

• ocdtrekkie 6y ago
  Provides a perverse incentive to offer bad products and not solve common problems. Unless they had a clear policy to refund the support cost if it was their fault.
  • wpietri 6y ago
    Totally. It's the customer service version of this: https://dilbert.com/strip/1995-11-13 https://dilbert.com/strip/1995-11-13
    • RandomBacon 6y ago
      One of those fonts is not like the other. Is that something Yahoo did?
      • wpietri 6y ago
        Good question! I doubt it. Yahoo launched only 6 months before that comic strip was penned, and the number of daily internet users at the time was small. And their 1995 logo was... different: https://logos.fandom.com/wiki/Yahoo https://logos.fandom.com/wiki/Yahoo!
• Drdrdrq 6y ago
  You can't change company culture that easily. Either user is the king or they are not - you can't have it both ways.