Yep, and the title, once re-parsed is fine, but I also had - initially - the wrong impression, it flashed before me how you hypnotized your client (customer)and

Yep, and the title, once re-parsed is fine, but I also had - initially - the wrong impression, it flashed before me how you hypnotized your client (customer)and managed to retrieve from his/her memory the contents of an e-mail message he/she ddn't rememeber anything about.