> They have a manual of corporate philosophy. > In there they explicitly advise, "never admit fault". It's interesting to compare that advice with the advice

> They have a manual of corporate philosophy. > In there they explicitly advise, "never admit fault". It's interesting to compare that advice with the advice to healthcare professionals and healthcare organisations in the UK. Telling the truth when things go wrong, even if that means admitting fault, is the law. They must do it. They have to say what went wrong, how it went wrong, what they're going to do to fix it for you, and how they're going to prevent it happening to other people in future. Here's some information from the CQC (the regulator of organisations) about Duty of Candour: https://www.cqc.org.uk/sites/default/files/Duty-of-Candour-2016-CQC-joint-branded.pdf https://www.cqc.org.uk/sites/default/files/Duty-of-Candour-2... The GMC (doctors), NMC (nurses and midwives), and HCPC (allied health professionals) have similar advice aimed at healthcare staff. This came about after the Mid Staffordshire scandal. I put together a short list last year: https://medium.com/@dan.bealecocks/advice-to-doctors-about-saying-sorry-95701cfe9ea7 https://medium.com/@dan.bealecocks/advice-to-doctors-about-s...