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Well done for getting your project out there ! I'm sure its great. I've commented on this in the past. This is what I want from my "ticketing-software": -I do

Well done for getting your project out there ! I'm sure its great. I've commented on this in the past. This is what I want from my "ticketing-software": -I don't want 100 ways todo things or configure a ticketing tool... -Sell me the BEST "Software Development PROCESS" with a tool. -Don't give me a "Great Ticketing-System" ! I want to know what is the fastest, best process to develop software and track it. All of "these ticketing software" starts with "track , manage , assign tickets" but leave the process up to you... I want to buy an EXPERT PROCESS not a REALLY GREAT TICKET TOOL with x10 options. I always use the example of the "ultra high-end amplifiers" they don't come with a "Tone-Control" because these companies are THE BEST... my ears can never be better than their in-house "mozart-prodigy-tuning-expert". Why would I soil my ears by thinking I can better adjust the "tone" of the amplifier that cost $500k :/ I'm buy FANTASTIC SOUND... not a great amplifier with 100 ways to get good sound. Sorry rant over.. So... Sell me a GREAT SOFTWARE PROCESS - if it comes with software and a ticketing system... so be it. But make sure the software supports the process and I don't want to configure anything but user accounts :) Sorry for all the caps... don't flame me :)

devdas 7y ago
The "best" process is one that fits your business context. The "best" sound system is worthless if the acoustics of the room it is in aren't upto it.
ragebol 7y ago
Things is: different teams/products/companies/... require different processes. There is no one size fits all.
ozim 7y ago
But that is just you sadly. I am working on SaaS solution in different area. We would LOVE to sell our approach to the problem but then you start getting big customers... Guess what, each one of them wants this changed that different color, "tasks" should be named "todos" or whatever. Then everything has to have customization options because next customer contact changes mind and the other one is leaving company. For now our sales reps do loads of configuration for those big customers, but yeah you have to have big bucks to have sales rep do config tailored for you.
devocracy 7y ago
That was the fogbugz approach, I hated fogbugz as it was too prescriptive
- pookeh 7y ago
  Also pivotal....but pivotal is nice

devdas 7y ago

The "best" process is one that fits your business context. The "best" sound system is worthless if the acoustics of the room it is in aren't upto it.

ragebol 7y ago

Things is: different teams/products/companies/... require different processes. There is no one size fits all.

ozim 7y ago

But that is just you sadly. I am working on SaaS solution in different area. We would LOVE to sell our approach to the problem but then you start getting big customers... Guess what, each one of them wants this changed that different color, "tasks" should be named "todos" or whatever. Then everything has to have customization options because next customer contact changes mind and the other one is leaving company. For now our sales reps do loads of configuration for those big customers, but yeah you have to have big bucks to have sales rep do config tailored for you.

devocracy 7y ago

That was the fogbugz approach, I hated fogbugz as it was too prescriptive

pookeh 7y ago
Also pivotal....but pivotal is nice