It varies. Sometimes they're a bit confused, sometimes they just shrug it off, sometimes they give you a really hard time--especially if they're new. I just g

It varies. Sometimes they're a bit confused, sometimes they just shrug it off, sometimes they give you a really hard time--especially if they're new. I just got a text message indicating that Verizon is going to allow me to install an ONT myself, and a tech will attempt to guide me from... outside, I guess?