My experience aligns much more with yours than the GP; it sounds like they have a much better provider than most. In my experience, ISPs use the cheapest hardwa

My experience aligns much more with yours than the GP; it sounds like they have a much better provider than most. In my experience, ISPs use the cheapest hardware they can get and still blame the customer or give them the run around when there is an issue. Buying my own high quality modem+router has definitely saved time over the handful of times I was using a rented one.