Ok, but for the "average" person, if there's an issue and they call Comcast to come out, if it is your router that is the problem, they'll charge you for the vi

Ok, but for the "average" person, if there's an issue and they call Comcast to come out, if it is your router that is the problem, they'll charge you for the visit. That in itself isn't the issue, but, Comcast being Comcast, you need to sometimes be savvy because they will try and pull stuff.