> Which is typically more frustrating than going to a local store and buying a new one. Not here. I call in, explain the troubleshooting I've already done. The

> Which is typically more frustrating than going to a local store and buying a new one. Not here. I call in, explain the troubleshooting I've already done. The rep agrees that It's Dead, marks my account. I go to the local store, hand them my old one, they hand me a new one, and I come home and plug it in. Couldn't be easier, all things considered.