If I spent enough time before every transaction or interaction I make to ensure I'm fully informed about the product/service, the company providing it, support

If I spent enough time before every transaction or interaction I make to ensure I'm fully informed about the product/service, the company providing it, support and other options to remedy a disagreement or misunderstanding, and asking (and figuring out how to trust) the experience of other people who have dealt with this company in the past I would have literally no time to do anything else. Stop blaming the consumer for not working their way out of an impossible situation.