United has treated me better than LH. Just one of the many examples about how LH has treated me badly: LH has to downgrade the plane from FRA-LHR, and people

United has treated me better than LH. Just one of the many examples about how LH has treated me badly: LH has to downgrade the plane from FRA-LHR, and people will get involuntarily denied. (LH Metal FRA-LHR, UA Metal LHR-ORD) I have 2 award tickets on my iterary. I offered to voluntarily reroute we can go United metal leaving Germany, the agent's response was "WHO TOLD YOU THIS!" They tried to offer both of us FRA->ORD direct via LH, I rejected. They ended up sending my bag to JFR later for me to claim missing baggage. (United had to fix their problem) My dad's bag arrived just fine in ORD.