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Genuine questions here - Why does Uber have 27000 employees? What do they with that many people?

by yalogin 7y ago

totorovirus 7y ago
hoarding top-notch engineers in their pocket while they have enough capital?
- njoubert 7y ago
  Only 3800 are core engineers (people reporting to Thuan) https://techcrunch.com/2020/04/28/thuan-pham-who-fled-vietnam-as-a-child-and-became-ubers-cto-in-2013-is-leaving-the-company/ https://techcrunch.com/2020/04/28/thuan-pham-who-fled-vietna...
three_seagrass 7y ago
People on HN tend to vastly underestimate the number of bodies that can be used in sales and marketing at a global scale. Typically you have local teams in both silos running on the ground.
xxs 7y ago
Most of it it'd be local operations, support. Lots of compliance and local marketing. They operate "in more than 900 cities"[0]. For example many cities would require drivers to be licensed to drive - that would require local support. The company is very far from dev. centric in that regard, just because they have headquarters in San Francisco. Likely they overhired development, HR and the like, of course. [0]: https://www.uber.com/global/en/cities/ https://www.uber.com/global/en/cities/
- 9nGQluzmnq3M 7y ago
  Uber's S-1 (quoted below) claims 5,400 direct employees in platform support alone. Interestingly, I've seen an Uber floor while touring a third-party call center in Manila, so they probably outsource even more these days. Platform User Support We have invested in a network of global support centers to support our worldwide operations. We have ten primary support centers in Chicago (U.S.), Phoenix (U.S.), Limerick (Ireland), Krakow (Poland), San Jose (Costa Rica), Hyderabad (India), São Paulo (Brazil), Manila (the Philippines), Lisbon (Portugal), and Cairo (Egypt) with approximately 5,400 employees and 400 independent contractors who provide 24/7 support for platform users in the United States and in certain other countries. In addition to in-app, web, and phone support, Drivers can visit Uber Greenlight Hub locations for in-person support. https://www.sec.gov/Archives/edgar/data/1543151/000119312519103850/d647752ds1.htm https://www.sec.gov/Archives/edgar/data/1543151/000119312519...

Genuine questions here - Why does Uber have 27000 employees? What do they with that many people?

totorovirus 7y ago

hoarding top-notch engineers in their pocket while they have enough capital?

njoubert 7y ago
Only 3800 are core engineers (people reporting to Thuan) https://techcrunch.com/2020/04/28/thuan-pham-who-fled-vietnam-as-a-child-and-became-ubers-cto-in-2013-is-leaving-the-company/ https://techcrunch.com/2020/04/28/thuan-pham-who-fled-vietna...

three_seagrass 7y ago

People on HN tend to vastly underestimate the number of bodies that can be used in sales and marketing at a global scale. Typically you have local teams in both silos running on the ground.

xxs 7y ago

Most of it it'd be local operations, support. Lots of compliance and local marketing. They operate "in more than 900 cities"[0]. For example many cities would require drivers to be licensed to drive - that would require local support. The company is very far from dev. centric in that regard, just because they have headquarters in San Francisco. Likely they overhired development, HR and the like, of course. [0]: https://www.uber.com/global/en/cities/ https://www.uber.com/global/en/cities/

9nGQluzmnq3M 7y ago
Uber's S-1 (quoted below) claims 5,400 direct employees in platform support alone. Interestingly, I've seen an Uber floor while touring a third-party call center in Manila, so they probably outsource even more these days. Platform User Support We have invested in a network of global support centers to support our worldwide operations. We have ten primary support centers in Chicago (U.S.), Phoenix (U.S.), Limerick (Ireland), Krakow (Poland), San Jose (Costa Rica), Hyderabad (India), São Paulo (Brazil), Manila (the Philippines), Lisbon (Portugal), and Cairo (Egypt) with approximately 5,400 employees and 400 independent contractors who provide 24/7 support for platform users in the United States and in certain other countries. In addition to in-app, web, and phone support, Drivers can visit Uber Greenlight Hub locations for in-person support. https://www.sec.gov/Archives/edgar/data/1543151/000119312519103850/d647752ds1.htm https://www.sec.gov/Archives/edgar/data/1543151/000119312519...