> Nothing says organizational dysfunction better than having a disempowered employee email the same last-ditch "please may a human see this" support email addre

> Nothing says organizational dysfunction better than having a disempowered employee email the same last-ditch "please may a human see this" support email address that's given out to customers. And yet it's all too common. I currently find myself "escalating" issues constantly because other people aren't helpful. Usually it's easy to go up the chain, to their manager, then that manager's manager, department head, ...etc But every so often you find yourself in a situation where the next step is upper management, then what do you do... (This is at a 90K+ employee company)