I don't know the correct answer but is it that surprise? Uber offers their service in 63 countries. The nature of their business model requires the presence of

I don't know the correct answer but is it that surprise? Uber offers their service in 63 countries. The nature of their business model requires the presence of physical branch office in these 64 countries. In the Tokyo, even the restaurants run by very old people who don't understand what the Internet is support UberEats. That means somebody physically visit these restaurants, negotiate to support it, hand them the tablet with SIM and patiently teach how to use it. I doubt they could do that tasks with just a bunch of contractors.