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Hopefully they'll be able to afford some more support staff. I sent them an email asking for a simple feature request, and they never even acknowledged receivi

Hopefully they'll be able to afford some more support staff. I sent them an email asking for a simple feature request, and they never even acknowledged receiving it. A simple, "We will pass this along to the appropriate team to consider" would be sufficient. Otherwise great app! (I am a paying user.) Edit: If I'm doing something wrong, please let me know. Downvotes are fine, but it doesn't let me know how to improve.

tdrp 6y ago
Not sure if that's what happened but as a B2C company we also don't acknowledge any feature or idea requests, and have strong ToS language against submitting any unsolicited ideas. Our CS staff generally deletes/archives them without reading them if they can tell by the title. The problem we had was that a lot of users submit ideas we've already had or were already working on (I mean if we've been working on a project for 5+ years do they really think this idea didn't cross our mind), but then some of them think they are entitled to a little something for it. One of them tried to demand some kind of reward once they saw the feature had been implemented (even though we were working on it well before they even mentioned it and it wasn't a groundbreaking change or anything), raised hell like she had been cheated posting screenshots of her unanswered e-mail, and even claimed to get a patent attorney to help her. Fortunately that feature was present in a bunch of other apps so it doesn't look like it went anywhere. I suspect if we had said "We have passed this along" then our situation would be much worse. Basically with Duolingo's userbase size I am sure they have at least some malicious users.
cmrx64 6y ago
https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html I'm not one of your downvoters, but since you asked for feedback, I will try and inhabit the mind of one: a complaint about duolingo's non-response to your email isn't terribly interesting. (And neither is a comment replying saying that your complaint isn't very interesting, sorry everyone who sees this before it disappears from the front page)
- RandomBacon 6y ago
  Fair point, thank you.

tdrp 6y ago

Not sure if that's what happened but as a B2C company we also don't acknowledge any feature or idea requests, and have strong ToS language against submitting any unsolicited ideas. Our CS staff generally deletes/archives them without reading them if they can tell by the title. The problem we had was that a lot of users submit ideas we've already had or were already working on (I mean if we've been working on a project for 5+ years do they really think this idea didn't cross our mind), but then some of them think they are entitled to a little something for it. One of them tried to demand some kind of reward once they saw the feature had been implemented (even though we were working on it well before they even mentioned it and it wasn't a groundbreaking change or anything), raised hell like she had been cheated posting screenshots of her unanswered e-mail, and even claimed to get a patent attorney to help her. Fortunately that feature was present in a bunch of other apps so it doesn't look like it went anywhere. I suspect if we had said "We have passed this along" then our situation would be much worse. Basically with Duolingo's userbase size I am sure they have at least some malicious users.

cmrx64 6y ago

https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html I'm not one of your downvoters, but since you asked for feedback, I will try and inhabit the mind of one: a complaint about duolingo's non-response to your email isn't terribly interesting. (And neither is a comment replying saying that your complaint isn't very interesting, sorry everyone who sees this before it disappears from the front page)

RandomBacon 6y ago
Fair point, thank you.