How many of the users pay the company $5,000/mo for an account manager? That's my sticking point. If I pay a company to have a human advocate for me at the com

How many of the users pay the company $5,000/mo for an account manager? That's my sticking point. If I pay a company to have a human advocate for me at the company, I should actually have a seat at the table instead of being subject to the machinations of a black-box system that nobody can seem to touch or do anything about unless someone high enough sees people on social media shaming them.