In theory - yes, in practice, you speak with someone who has no authority and appears to be there solely for the purposes to be not helpful enough for seller to

In theory - yes, in practice, you speak with someone who has no authority and appears to be there solely for the purposes to be not helpful enough for seller to give up. Only once I was able to reach someone who was able to make a decision (which was made quickly, but I doubt I can repeat that when I need it again) EDIT: also when escalating (because their first layer of reps defense can not resolve the issue) and requesting a call, I got a very specific "we do not have capacity to call you".