2 ms·
Amazon lost me as a customer completely. They're not at all customer focused. Their shipping care/quality is horrendous (stuff is damaged all the time). Any non
by AlexandrB 7y ago
Amazon lost me as a customer completely. They're not at all customer focused. Their shipping care/quality is horrendous (stuff is damaged all the time). Any non-trivial issues (anything that can't be resolved by refunding money, re-sending the item) have no path to resolution. Amazon.com itself is like a flea market: tons of untrustworthy/counterfeit merchandise, fake reviews everywhere.
Apple is customer obsessed. Amazon is efficiency obsessed.
- MattGaiser 7y ago>Any non-trivial issues What product issue is not solved by a refund or replacement?
- searchableguy 7y agoRefund and replacement aren't always easy depending on where you live or which amazon firm it is (different countries, different contractor company). But that's not even the point, wasted time and headache is not something many want to deal with.