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They did, their lawyer did and their support rep did.

• jawns 6y ago
  When I saw that their pricey support rep also emailed jeff@amazon.com on their behalf, I laughed out loud. Nothing says organizational dysfunction better than having a disempowered employee email the same last-ditch "please may a human see this" support email address that's given out to customers.
  • ImaCake 6y ago
    That seems like a nightmare job. I hope the rep gets paid well for their unnecessary misery.
  • woutr_be 6y ago
    > Nothing says organizational dysfunction better than having a disempowered employee email the same last-ditch "please may a human see this" support email address that's given out to customers. And yet it's all too common. I currently find myself "escalating" issues constantly because other people aren't helpful. Usually it's easy to go up the chain, to their manager, then that manager's manager, department head, ...etc But every so often you find yourself in a situation where the next step is upper management, then what do you do... (This is at a 90K+ employee company)