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Write to jeff@amazon.com
by leoplct 6y ago
Write to jeff@amazon.com
- wjnc 6y agoThey did, their lawyer did and their support rep did.
- jawns 6y agoWhen I saw that their pricey support rep also emailed jeff@amazon.com on their behalf, I laughed out loud. Nothing says organizational dysfunction better than having a disempowered employee email the same last-ditch "please may a human see this" support email address that's given out to customers.
- ImaCake 6y agoThat seems like a nightmare job. I hope the rep gets paid well for their unnecessary misery.
- woutr_be 6y ago> Nothing says organizational dysfunction better than having a disempowered employee email the same last-ditch "please may a human see this" support email address that's given out to customers. And yet it's all too common. I currently find myself "escalating" issues constantly because other people aren't helpful. Usually it's easy to go up the chain, to their manager, then that manager's manager, department head, ...etc But every so often you find yourself in a situation where the next step is upper management, then what do you do... (This is at a 90K+ employee company)
- searchableguy 6y agoGood thinking but they replaced the responder with cheap outsourced agents a while ago.
- ocdtrekkie 6y agoI am sure jeff@amazon.com is just pointing to a customer service department at this point, but it makes people feel empowered when they get an answer after sending to this address because they feel like they went over everyone's heads through a back door.
- woah 6y agoI got my ISP’s IP range unblocked by Amazon Prime video by emailing that address, after their idiotic official support channels were unable to even comprehend what I was talking about.