> The thing I haven’t figured out is... why would people find this hard to understand for chat, but not for email? Everyone uses email, and everyone knows they

> The thing I haven’t figured out is... why would people find this hard to understand for chat, but not for email? Everyone uses email, and everyone knows they can send an email to whatever email address they want no matter who their provider is. I see you haven't worked in corporate IT very much. You're missing the comparison too, Riot isn't the service, it's the client, and there are a crapload of people in the corporate world who "aren't computer people" and for whom Outlook is email. Or AOL. Or Gmail. Whichever email client they encountered first, that is email to them. They know they can email people at different companies, they just don't know or care that many of those people are not using the same client.