Calling is a waste when you have to navigate phone trees and the people at the other end are only trained to answer the same questions that can be answered with

Calling is a waste when you have to navigate phone trees and the people at the other end are only trained to answer the same questions that can be answered with Google. Whenever I call it's because I have a specific question that I couldn't find the answer to on their FAQ or elsewhere... and I can never get the answer.