4 ms·

Well, I tried to buy an item from eBay 3 weeks ago. eBay said the article was shipped few days after the purchase. 3 weeks later, nothing came. I asked the vend

Well, I tried to buy an item from eBay 3 weeks ago. eBay said the article was shipped few days after the purchase. 3 weeks later, nothing came. I asked the vendor, what happened, can you give me the tracking number? The vendor's reply: "our supplier haven't given us the tracking number yet." You mean to tell me that the item hasn't been shipped yet, despite that you told me it did 3 weeks ago? Yep. That's eBay.

GuiA 7y ago
On the other hand, eBay customer support is very friendly to buyers. Open a case the day after the advertised delivery, you will get refunded. As a long time seller/buyer I’ve developed a set of heuristics around eBay (most of them obvious - avoid non US based accounts, descriptions where the photos are clearly not the actual item itself, etc) and I’ve only had one or two bad surprises in over 10 years. Both times customer support came through.
- FireBeyond 7y ago
  A little _too_ friendly. A buyer screwed me out of 5 drone (DJI Mavic 2) batteries and $700. Two weeks after getting the drone, “none of the batteries work”. Really? All five? I was skeptical, but said I’d do a partial refund if he’d commit in writing that the partial refund was contingent on him returning the batteries so I could repair, or replace (at least two were still in warranty, if there was ever even a problem). At no point did he show any actual evidence of battery issues (DJI Go battery diagnostics, etc.), just "it's not showing anything". He sent a message agreeing, via eBay messages with the text I'd sent him, even with "should I not do this, I understand that seller will dispute the transaction". Not even an hour later he sent another message “USPS won’t ship damaged batteries so I am not returning them”. I went to eBay with all this, and his agreement. eBay said he could keep the $700. And the five batteries.
coopsmgoops 7y ago
eBay is a mixed bag, you should review the seller accordingly. Some are good some are not. Items coming from independent sellers on Amazon could be the same.
pcan77 7y ago
I had this problem maybe once in my life using eBay. The other 99% of the time it has worked great, but I'm sorry you had a bad experience :(

GuiA 7y ago

On the other hand, eBay customer support is very friendly to buyers. Open a case the day after the advertised delivery, you will get refunded. As a long time seller/buyer I’ve developed a set of heuristics around eBay (most of them obvious - avoid non US based accounts, descriptions where the photos are clearly not the actual item itself, etc) and I’ve only had one or two bad surprises in over 10 years. Both times customer support came through.

FireBeyond 7y ago
A little _too_ friendly. A buyer screwed me out of 5 drone (DJI Mavic 2) batteries and $700. Two weeks after getting the drone, “none of the batteries work”. Really? All five? I was skeptical, but said I’d do a partial refund if he’d commit in writing that the partial refund was contingent on him returning the batteries so I could repair, or replace (at least two were still in warranty, if there was ever even a problem). At no point did he show any actual evidence of battery issues (DJI Go battery diagnostics, etc.), just "it's not showing anything". He sent a message agreeing, via eBay messages with the text I'd sent him, even with "should I not do this, I understand that seller will dispute the transaction". Not even an hour later he sent another message “USPS won’t ship damaged batteries so I am not returning them”. I went to eBay with all this, and his agreement. eBay said he could keep the $700. And the five batteries.

coopsmgoops 7y ago

eBay is a mixed bag, you should review the seller accordingly. Some are good some are not. Items coming from independent sellers on Amazon could be the same.

pcan77 7y ago

I had this problem maybe once in my life using eBay. The other 99% of the time it has worked great, but I'm sorry you had a bad experience :(