Thanks for relating this story. It's good to be able to point to comments that serve as concrete examples. One of the things I mentioned in that post is folks

Thanks for relating this story. It's good to be able to point to comments that serve as concrete examples. One of the things I mentioned in that post is folks' tunnel vision—in these cases, tunnel vision on the parts of the people associated with the project who are unable to see the actual number of hurdles that an outsider will encounter. The post on the Light Table blog[1] that I referenced lays this out, too. Its title "Pain We Forgot" is almost self-explanatory. 1. http://lighttable.com/2014/05/16/pain-we-forgot/ http://lighttable.com/2014/05/16/pain-we-forgot/