I love it when I get the "just figure it out" because then my response is: So you want me to design the software for someone like me? Because that's exactly wha

I love it when I get the "just figure it out" because then my response is: So you want me to design the software for someone like me? Because that's exactly what I am going to do." That usually gets them to rethink that one. Some Agile here is also a good way out of these kinds of things. Quickly build something they can complain about, then fix it. Either they will start to take responsibility for their software (that is clearly theirs) or they will just keep burning money and that will put an end to it too. However, who you are describing is actually a bad customer. So make sure you get PAID very regularly as you are on this death march and if you ever do not get paid, stop work immediately. Indecision and abdication of responsibility are hallmarks of an incompetent customer.