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Yep. This should be step 1 to n of designing software for end users. Understand what the users problems and needs actually are by watching them do their actual
by throwaway936482 6y ago
Yep. This should be step 1 to n of designing software for end users. Understand what the users problems and needs actually are by watching them do their actual job rather than working from a description of what a manager three levels up thinks their job is.
- davidjnelson 6y agoReally good point. I think this is why it’s easier to develop useful software if you are someone who ends up being a user of the software since you have the same problems. You automatically have all the needed empathy.