> Large post offices had entire departments of people to decode addresses back then. Today the letter either gets bounced, or sent to the dead letter office. T

> Large post offices had entire departments of people to decode addresses back then. Today the letter either gets bounced, or sent to the dead letter office. The costs of automation. Instead of communicating with a human who can be flexible enough to joke with, you communicate with a machine you have to rigidly and humorlessly conform to.