broadly speaking, you could argue waiting (in lines or other queues) in many instances is an externalized cost placed on consumers to the benefit of commerce/bu

broadly speaking, you could argue waiting (in lines or other queues) in many instances is an externalized cost placed on consumers to the benefit of commerce/bureacracy. it allows the business/agency to optimize its operations at the expense of the customer. this isn't generally considered when making productivity and efficient allocation arugments in politics/economics.