It's quite the opposite for me: I imagine that in a bad airbnb experience I'd feel personally cheated, get hung up in a pointless conflict or maybe suspect that

It's quite the opposite for me: I imagine that in a bad airbnb experience I'd feel personally cheated, get hung up in a pointless conflict or maybe suspect that I could somehow be part of the problem myself. When staying in a failing hotel on the other hand I tend to get a weird feeling of camaraderie with the staff who keep that ship going despite obvious mismanagement, underinvestment or just being at the wrong place at the wrong time. My subjectively worst hotel experiences where not that but places with owner-managers who were too full of their own perfection. Nominal staff failures on the other hand, like that one time when I ended up setting breakfast tables, they are often just fond memories, similar to those you attribute to airbnb.