It's not that customers don't "get to". It's more that customers don't "have to" because they can see working software coming out of the team, and they are conf

It's not that customers don't "get to". It's more that customers don't "have to" because they can see working software coming out of the team, and they are confident that things are progressing. There are no "rules" in agile that says who can do what, just teams of people negotiating what works best for them. "Individuals and interactions" over process.