> This may be the case if a significant number of business decisions are done in side conversations. You probably need some tooling such as a chat app, video co

> This may be the case if a significant number of business decisions are done in side conversations. You probably need some tooling such as a chat app, video conferencing software etc and a process where important business decisions are written down and communicated. Also, don't forget that there's a lot people naturally discuss in those side-conversations that they really don't want to have "on the record" or "discoverable" in the legal sense. The moment someone tells you that lawyers might scrutinize everything you discuss, you become far more hesitant to have open conversations. Of course that's why many business types quickly transition from Email to "call me", but that's less likely to happen with tech types and more casual topics.