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> Your customers do not care about this. No really, they don't. Depending on the service, some do actually. I'm the sole founder of an appointment scheduling S

> Your customers do not care about this. No really, they don't. Depending on the service, some do actually. I'm the sole founder of an appointment scheduling SaaS business and I frequently got questions about the reliability/stability of my company. I lost a few customers who explicitly expressed concern about the company size when I still had to answer "1" on the company size question (I've grown since). I agree with the sentiment that you should just launch anyway, but there will be customers who pass you by until you're bigger.

patio11 16y ago
I have qualified agreement with you for B2B, particularly B2BigFreakingEnterprise, but B2PoorGamersWhoDoNotPayForAnything does not have a problem with this. (There is another problem with that market - I may have left a subtle hint.) I get the size question with regards to AR, too. A surprising portion are mollified by a straight answer and mentioning that I've run a software business with thousands of customers for five years with 99% uptime.
- mryan 16y ago
  Thank you both for your responses. I was actually going to use BCC and AR as an example - I imagine the size question comes up with AR more than it does with BCC, making "I" more suitable for the latter. But given that this is for a bit of blurb on revision one of my landing page, I shall stick with "I" and not spend any more time on it. I noticed the subtle hint, it is something I have thought/worried about. I am hoping to disrupt an existing market by providing a service that gamers are already paying for in a new way, rather than convincing them to purchase an entirely new service. So I will be aiming for the B2SmallProportionOfGamersWhoActuallyPayForStuff rather than B2PoorGamersWhoDoNotPayForAnything, which is admittedly a much smaller market :-)
swombat 16y ago
Would they have been any less worried if you had answered "2" though?

patio11 16y ago

I have qualified agreement with you for B2B, particularly B2BigFreakingEnterprise, but B2PoorGamersWhoDoNotPayForAnything does not have a problem with this. (There is another problem with that market - I may have left a subtle hint.) I get the size question with regards to AR, too. A surprising portion are mollified by a straight answer and mentioning that I've run a software business with thousands of customers for five years with 99% uptime.

mryan 16y ago
Thank you both for your responses. I was actually going to use BCC and AR as an example - I imagine the size question comes up with AR more than it does with BCC, making "I" more suitable for the latter. But given that this is for a bit of blurb on revision one of my landing page, I shall stick with "I" and not spend any more time on it. I noticed the subtle hint, it is something I have thought/worried about. I am hoping to disrupt an existing market by providing a service that gamers are already paying for in a new way, rather than convincing them to purchase an entirely new service. So I will be aiming for the B2SmallProportionOfGamersWhoActuallyPayForStuff rather than B2PoorGamersWhoDoNotPayForAnything, which is admittedly a much smaller market :-)

swombat 16y ago

Would they have been any less worried if you had answered "2" though?