When someone pays for software, they are perfectly entitled to expect it to be fit for purpose. Failures don't have to cause major grief for me to be justifiabl

When someone pays for software, they are perfectly entitled to expect it to be fit for purpose. Failures don't have to cause major grief for me to be justifiably irritated and to expect redress. A conscientious developer should apologize for wasting people's time or selling them products that don't do what they are supposed to.