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> I think it's worth acknowledging over your customers that the bug has caused them lost time or other kinds of issues. As a company, by some PR representative
by erikbye 6y ago
> I think it's worth acknowledging over your customers that the bug has caused them lost time or other kinds of issues.
As a company, by some PR representative, yeah, sure, maybe, but individual developers should not apologize.
- fredsted 6y agoI guess it depends. As a solo entrepreneur, I do it all the time, because I care about my customers. Working at Instagram, probably not, since it wouldn't be my job to handle support.