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I think it's worth acknowledging over your customers that the bug has caused them lost time or other kinds of issues. Whether you do that with an apology, it do
by fredsted 6y ago
I think it's worth acknowledging over your customers that the bug has caused them lost time or other kinds of issues. Whether you do that with an apology, it doesn't really matter, but I know I'd personally feel better when a vendor emphasizes with me.
Something you definitely don't want is to sound like it's an inconvenience for you that they're reporting bugs. Bug reports are extremely helpful and you should be grateful that they're taking the time to report them to you.
- erikbye 6y ago> I think it's worth acknowledging over your customers that the bug has caused them lost time or other kinds of issues. As a company, by some PR representative, yeah, sure, maybe, but individual developers should not apologize.
- fredsted 6y agoI guess it depends. As a solo entrepreneur, I do it all the time, because I care about my customers. Working at Instagram, probably not, since it wouldn't be my job to handle support.