"A person is smart. People are dumb, panicky dangerous animals and you know it." When I was first hired into a manufacturing plant I wondered why it was so har

"A person is smart. People are dumb, panicky dangerous animals and you know it." When I was first hired into a manufacturing plant I wondered why it was so hard to get people to make a quality product. It turns out that people are people, and they will try to do the job you tell them to do, with the tools and instruction you give them. The better the tools are, the less instruction is needed. Output rate and quality is also improved. The poorer the tools are, more instruction is needed; output rate and quality suffer, and at some point safety as well. "A poor workman blames their tools"; A poor manager blames their workman after providing them with poor tools. The very first thing you need to do is assess if the worker is following process and if not why not. If they are not following process, is it because of a mistake or a slip-up? Did they intentionally decide not to follow a process because it was difficult? Disaster documentaries are quick to point out where workers failed to follow written procedures, but they VERY RARELY point out how common those contraventions are with no negative impact. If "it's stupid but it works" it may not be stupid, or you may have gotten lucky. https://www.youtube.com/watch?v=WPMMNvYTEyI https://www.youtube.com/watch?v=WPMMNvYTEyI