> "This was one of those times when we needed to build a system that made it stupidly easy to do the right thing, so that it would actually be MORE work to do t

> "This was one of those times when we needed to build a system that made it stupidly easy to do the right thing, so that it would actually be MORE work to do the wrong thing" This is basically the core of UX. It's kind of amazing to me that UX is so poorly represented in management tools.