That must of been one heck of a root cause analysis report. Did find this though: http://root-cause-analysis.info/2011/04/14/75-year-old-woman-cuts-internet-se

That must of been one heck of a root cause analysis report. Did find this though: http://root-cause-analysis.info/2011/04/14/75-year-old-woman-cuts-internet-service-to-armenia-with-a-shovel/ http://root-cause-analysis.info/2011/04/14/75-year-old-woman...