Used to be the case with certain CC companies that after they put a note/status in my account, any call I made to the main line would immediately route me to th

Used to be the case with certain CC companies that after they put a note/status in my account, any call I made to the main line would immediately route me to their security/fraud department once I entered my abbreviated auth details (last 4 of card# + zip or somesuch). So it's definitely possible.