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As a consumer I highly recommend Amazon Fresh. No pre-paid tip bull shit if you don't want to and in 50+ deliveries I've had exactly one bad experience that I l

by tmpz22 7y ago

As a consumer I highly recommend Amazon Fresh. No pre-paid tip bull shit if you don't want to and in 50+ deliveries I've had exactly one bad experience that I left a customer support inquiry about - which never repeated itself. Amazon logistics are unmatched and there is a very clean continuity between deliveries that shows quality control or at least per-location notes on accessing buildings and units efficiently. Down side is you have to refresh the checkout page throughout the day in order to get a delivery window. Sometimes you luck out and can get same-day delivery, sometimes you have to wait a couple days.

malandrew 7y ago
How Amazon doesn't have a queuing ability for delivery slots is beyond me. This requirement to keep checking back is absurd. My father has Parkinsons and it's very difficult for him to go to the page and refresh it. People don't understand the disappointment of doing a very difficult task to be told "try again later". On top of that you have engineers in the Bay Area running scripts like ahertel/Amazon-Fresh-Whole-Foods-delivery-slot-finder and taking all the slots before people like my father even have a chance of getting one.
- wolco 7y ago
  Not sure a good solution exists. There is more demand than slots. Waiting a month for groceries while stock changes and you are left with 50% of your original list doesn't work either. If he can get a slot or not it is better to know immediately so he can shop around. This service isn't for your father, another service that provides help for people with parkijsons would assist him in these and other situations.
  - malandrew 7y ago
    This service absolutely is for people like my father and people who are not like my father. A shitty user experience that is totally solvable is the problem. He's also immunocompromised with congestive heart failure and high blood pressure. Due to this terrible user experience, he's forced to leave his home to go to the supermarket in person when he's one of the people that should not be leaving his home. A good solution is the FIFO queuing system that Ticketmaster uses for ticket sales or the one that Yelp uses for first-come-first-serve restaurants like Nojo in Hayes Valley, SF. Let people sign up for slots, put their name on a list, and prompt them to choose slots as they come up. This can also be used to prevent people from getting two slows back to back before someone else gets their shot if you make it so they can only sign up again after their name has been called and they've gotten a slot.
massysett 7y ago
Where I am in Maryland Amazon Fresh has had no delivery windows since before lockdown started. On top of that, I think they recently changed the site to block new customers. Safeway and Peapod have also had no slots. I've been using Instacart despite their hidden and obvious markups because I can get same-day with them while with others I can get nothing at all. But once this is over I'll start going back to stores, or use a direct seller like Amazon. Inserting a third party into this process seems pointless and inefficient to me - though as current circumstances shows, it does have its advantages.
CamperBob2 7y ago
Sometimes you luck out and can get same-day delivery, sometimes you have to wait a couple days. Which is ridiculous. Why don't they just let me schedule the delivery up to, say, 2 weeks out? They'd retain more customers and smooth out the demand spikes that are as bad for retailers as they are for consumers.
- wolco 7y ago
  Stock availability changes on fresh food in two weeks.
  - CamperBob2 7y ago
    Especially when you can't predict demand because you're intentionally rejecting valid market signals. I don't need a two-hour window. Let me order a week in advance, with a two-day window. This will work better than what they're doing now, which basically isn't working at all.
- socalnate1 7y ago
  In my area at least, they do have something similar to this now called Fast & Flexible. https://news.instacart.com/introducing-fast-flexible-order-ahead-to-speed-up-service-unlock-more-delivery-windows-f859b081aaea https://news.instacart.com/introducing-fast-flexible-order-a...
JulianWasTaken 7y ago
Needing to have Amazon Prime is a decent disadvantage for Amazon Fresh.
ajhit406 7y ago
Check out https://anycart.com/ https://anycart.com/ - they scrape available delivery slots for you. Also can save you a lot of time / effort and money if you prefer to order by recipe although lots of ingredients are out of stock. (disclosure: investor)
baby 7y ago
Do you have to tip?
- yblu 7y ago
  I don't use Fresh, but tipping in Prime Now and Instacart is optional. Although I've been doubling my usual tip around this time. These shoppers are taking a risk doing this job.

by tmpz22 7y ago

malandrew 7y ago

How Amazon doesn't have a queuing ability for delivery slots is beyond me. This requirement to keep checking back is absurd. My father has Parkinsons and it's very difficult for him to go to the page and refresh it. People don't understand the disappointment of doing a very difficult task to be told "try again later". On top of that you have engineers in the Bay Area running scripts like ahertel/Amazon-Fresh-Whole-Foods-delivery-slot-finder and taking all the slots before people like my father even have a chance of getting one.

wolco 7y ago
Not sure a good solution exists. There is more demand than slots. Waiting a month for groceries while stock changes and you are left with 50% of your original list doesn't work either. If he can get a slot or not it is better to know immediately so he can shop around. This service isn't for your father, another service that provides help for people with parkijsons would assist him in these and other situations.
- malandrew 7y ago
  This service absolutely is for people like my father and people who are not like my father. A shitty user experience that is totally solvable is the problem. He's also immunocompromised with congestive heart failure and high blood pressure. Due to this terrible user experience, he's forced to leave his home to go to the supermarket in person when he's one of the people that should not be leaving his home. A good solution is the FIFO queuing system that Ticketmaster uses for ticket sales or the one that Yelp uses for first-come-first-serve restaurants like Nojo in Hayes Valley, SF. Let people sign up for slots, put their name on a list, and prompt them to choose slots as they come up. This can also be used to prevent people from getting two slows back to back before someone else gets their shot if you make it so they can only sign up again after their name has been called and they've gotten a slot.

massysett 7y ago

Where I am in Maryland Amazon Fresh has had no delivery windows since before lockdown started. On top of that, I think they recently changed the site to block new customers. Safeway and Peapod have also had no slots. I've been using Instacart despite their hidden and obvious markups because I can get same-day with them while with others I can get nothing at all. But once this is over I'll start going back to stores, or use a direct seller like Amazon. Inserting a third party into this process seems pointless and inefficient to me - though as current circumstances shows, it does have its advantages.

CamperBob2 7y ago

Sometimes you luck out and can get same-day delivery, sometimes you have to wait a couple days. Which is ridiculous. Why don't they just let me schedule the delivery up to, say, 2 weeks out? They'd retain more customers and smooth out the demand spikes that are as bad for retailers as they are for consumers.

wolco 7y ago
Stock availability changes on fresh food in two weeks.
- CamperBob2 7y ago
  Especially when you can't predict demand because you're intentionally rejecting valid market signals. I don't need a two-hour window. Let me order a week in advance, with a two-day window. This will work better than what they're doing now, which basically isn't working at all.
socalnate1 7y ago
In my area at least, they do have something similar to this now called Fast & Flexible. https://news.instacart.com/introducing-fast-flexible-order-ahead-to-speed-up-service-unlock-more-delivery-windows-f859b081aaea https://news.instacart.com/introducing-fast-flexible-order-a...

JulianWasTaken 7y ago

Needing to have Amazon Prime is a decent disadvantage for Amazon Fresh.

ajhit406 7y ago

Check out https://anycart.com/ https://anycart.com/ - they scrape available delivery slots for you. Also can save you a lot of time / effort and money if you prefer to order by recipe although lots of ingredients are out of stock. (disclosure: investor)

baby 7y ago

Do you have to tip?

yblu 7y ago
I don't use Fresh, but tipping in Prime Now and Instacart is optional. Although I've been doubling my usual tip around this time. These shoppers are taking a risk doing this job.