these are the economies (efficiencies) many large corporations gain when they use (often low-wage, high-pressure) call centers to substitute for real customer s

these are the economies (efficiencies) many large corporations gain when they use (often low-wage, high-pressure) call centers to substitute for real customer service/sales. they suck away power/information from both sides of the transaction (low-wage worker & customer) and use arms-length arguments to shield the managers & owners from the complexities and cost of genuine, trusting human interaction. it's dehumanizing all around.