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>as long as your call back was recognized and immediately routed to the right person It would be great if more companies had this functionality. It would also
by jaredsohn 6y ago
>as long as your call back was recognized and immediately routed to the right person
It would be great if more companies had this functionality. It would also be useful in the situations where you get disconnected while talking with someone.
- TheHypnotist 6y agoMost contact centers have some sort of virtual hold - i wonder if they can leverage that tech for this type of functionality.
- WorldMaker 6y agoOr use something really old school such as "extension numbers".
- jaredsohn 6y agoBasically, I'd prefer if pbxes used by these companies providing support did the equivalent of storing short-term 'cookies' that remember you had just called rather than requiring remembering and reentering 'share urls'.
- novok 6y agoThe callback number would be special and ask you for a special code.
- fortran77 6y agoThe callback number can't be "special". It has to be the number on their website, statement, or credit card.
- Nextgrid 6y ago> It would also be useful in the situations where you get disconnected while talking with someone. Most call centres want you off the phone as soon as possible, regardless of whether the problem is solved or not. Making it easy for you to call them isn't in their best interests.