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I had this experience when I was working with the Facebook Ad Manager. They arbitrarily blocked my @domain account while my ads were running. They asked me to
by blueblisters 7y ago
I had this experience when I was working with the Facebook Ad Manager.
They arbitrarily blocked my @domain account while my ads were running. They asked me to submit IDs and stuff but haven't heard back in 2 weeks. No other way to contact support except wait.
I am not sure what flagged my account but I wouldn't be surprised if they have significantly lowered the threshold for threat detection in an election year (especially after the scandals uncovered from 2016).
Definitely terrible from a customer experience PoV.
- Taniwha 7y agoOh yeah, facebook is the worst, someone signed up using my email address (they don't do verification of email addresses), I get so much spam ..... however there is no way to contact facebook without a facebook account - no email address, no contact form, nothing - their world view is terribly inward looking
- gpm 7y agoHmm - could you reset the password on the account, and then delete it? (Personally I'd only be comfortable doing this if this was still a very new account)
- Taniwha 7y agoWell .... I did reset the password, created a temp gmail account, reassigned the contact email to the new email address then deleted the gmail account (I didn't want to mess with his content) ..... But facebook never forgets, even though I deleted my email address from the account I continue to get spam emails from facebook wondering why I've stopped using 'my' account and encouraging me to come back into the fold