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Hey @duxup what does the onboarding process look like for your product today? Does your sales team bake onboarding into the sales process so that certain elemen

• duxup 6y ago
  Onboarding as I think of it is pretty late in the game for us. Sales basically takes the initial call(s) with the customer, gets a feel for what that customer does and what their processes look like. Then they do some some rough estimates to give the customer a feel for the costs involved and ways of handling those processes. True onboarding happens after we've gone a ways into actual implementation (contracts signed) and then they start "testing" and really using our systems. The reason for it being so late is that the system / and our customers all involve such heavily customized processes that ... there's not much use out of the box for most customers / they wouldn't want to use it that way. I don't know if anyone is really onboarded until the rubber hits the road ;)