It sounds like you could use a therapist, if that's an option. Most people don't find themselves completely overwhelmed by these interactions. I'm not saying t

It sounds like you could use a therapist, if that's an option. Most people don't find themselves completely overwhelmed by these interactions. I'm not saying that to be mean or make you feel bad: it's normal to have trouble dealing with some situations. But it means that just reading a book about workplace soft skills seems unlikely to help here. The sort of thing that helps might be more like exploring why this criticism is making you feel so bad, in what sense it threatens your self-esteem, that sort of thing. It's hard to comment on the part about you upsetting people without knowing what you did, how they told you about it, and what you did when you found out. I guess my general comment would be that a quick and sincere apology when you do find out that you've hurt someone usually goes a long way.