While I'm pretty lukewarm on the Airtable product to begin with, what made me hate it is the almost daily emails I received from my "account representative" in

While I'm pretty lukewarm on the Airtable product to begin with, what made me hate it is the almost daily emails I received from my "account representative" in response to registering an account. When looking at such commodity-priced SaaS I am not in a mood to be the end of "high touch sales" that gets touched. I find it annoying when it's a five-figure contract, when it's a free-to-$20 service it's absolutely ridiculous. It's even worse because, at Airtable's rate of onboarding new customers, they can't afford to actually have high touch sales. So at least the marketroids from, say, Cisco that email me to "follow up on my needs" actually integrate some knowledge of my business and past deals. Airtable tries to replicate a "relationship" with a series of scheduled mass emails and it rings so incredibly hollow.