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Great idea! One suggestion: don’t use Twitter as your support/contact system. I don’t have an account with them, don’t want an account with them, and so it’s a
by Zelphyr 7y ago
Great idea!
One suggestion: don’t use Twitter as your support/contact system. I don’t have an account with them, don’t want an account with them, and so it’s a turnoff to think I might not have a good way of providing feedback or get support if I paid for this product.
- rampatra 7y agoThanks for your feedback. Yes, I will change it in a couple of minutes as someone else also complained about it. However, the support link is at the bottom that takes you to a google form. You do not need a twitter account to get support for the product. I hope this helps.
- rampatra 7y agoThe change is now deployed!
- bitlevel 7y agoI agree with Zelphyr's statement and would add that Facebook should also be avoided for support for exactly the same reasons.
- bromuro 7y agoI find facebook the most friendly way to ask for support or interact with companies. Please keep it :)
- rovr138 7y agoGenuine question, ‘Friendly’ how? I’m wondering how it’s better than a ticketing system or email.
- Someone 7y agoI would think the issue is not “avoid using X”, but “don’t _only_ use Twitter and/or Facebook” As long as there’s responsive support via standard ‘open’ channels such as email or phone, why would you care whether others can use other channels (e.g. regular mail, fax, or home visits :-) ) to get support?