4 ms·
>Furthermore, restaurants in developed countries have to follow rigorous health and safety practices when preparing and distributing food. All the incentives s
by Ghjklov 6y ago
>Furthermore, restaurants in developed countries have to follow rigorous health and safety practices when preparing and distributing food.
All the incentives say that restaurant workers must prioritize speed and "customer satisfaction" over cleanliness. As much as restaurant managers and owners would like things to be up to standard, it's typically not worth it to them if taking even one minute longer than usual causes a customer to complain to them. Customers give you shit when you're 2 minutes late, but they'll never notice or care that you took 2 minutes because you were washing your hands or cleaning the workstation.
This is what decades of "the customer is always right" has done to people. People need to change, so that the incentives change. I'm very happy to wait an extra 5 minutes if it means workers have time to breathe and wash their damn hands like they're supposed to. But if Karen doesn't get her McDongles 2 minutes faster, she's gonna need to speak to the manager and get some poor worker fired.