3 ms·
Ah, customer support, the /dev/null of technical complaints.
by ethbro 6y ago
Ah, customer support, the /dev/null of technical complaints.
- PaulHoule 6y agoI dunno. Often they are good at giving you an RMA for a failed drive.
- ethbro 6y agoPoint. So a black hole with an occasional lever for replacement.
- PaulHoule 6y agoWhat else can they do at scale? A hard drive or SSD is a complex device. Are you going to expect the customer service people help you dump the firmware out that JTAG port? People like that can be trained and equipped with simple diagnostics and remedy options, they can't be expected to get into the fine details of product selection.
- brokenmachine 6y agoI can imagine a non-throwaway world where drives had a standard diagnostics port and they could diagnose issues and repair. But yeah, I understand why it doesn't exist.